At gharr.in, we strive to maximize customer satisfaction and do our best to ensure that the supplied material match customers’ expectations.
This is why we allow return of (select) materials bought, wherever possible, under the following conditions
If materials are being returned, gharr.in has to be informed before unloading (Within 12 hours of delivery) by sending a mail to info@gharr.in or Call to our 24x7 customer care number with details about why you want to return the materials. Please make sure you mention the invoice # in the mail or keep it handy during call.
We may accept returns of any furniture item under the following conditions:
Please attach the photographs of the defect because it helps us in processing your request faster. Ensure that the product is in unused condition if it needs to be replaced.
Once the claim has been validated, we will either replace the damaged component or take any other measure to resolve the issue.
If the customer wishes to withdraw the order, he may do so, but no refund shall be given. We shall provide a credit note to the customer valid for a period of 90 days.
We shall not accept returns of any custom-made items since they are made as per your specifications. However, if the product is damaged or has manufacturing defect, the same has to be notified at the time of delivery.
Please attach the photographs of the defect because it helps us in processing your request faster. Ensure that the product is in unused condition if it needs to be replaced.Once the claim has been validated, we will either replace the damaged component or take any other measure to resolve the issue.
No withdrawal of order and no refunds in this case possible.
Cancellation will be only except before shipping.